OVERVIEW

We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will serve as a vital link between our customers and the service department, ensuring that all customer needs are met with professionalism and efficiency. This role requires strong customer service skills, mechanical knowledge, and the ability to upsell services effectively.

EXPERIENCE

• Previous experience in a customer service role is essential, preferably within the automotive industry.
• Strong mechanical knowledge is highly desirable to assist customers with technical queries.
• Proven ability in upselling products or services to enhance customer satisfaction and increase sales.
• Experience with cash handling and processing payments accurately is required.
• Excellent communication skills, both verbal and written, are necessary for effective customer interaction. Join our team as a Service Advisor where your expertise will contribute to delivering exceptional service experiences for our valued customers.

Working Hours

• 08:30 - 17:30 Monday to Friday - NO weekendsor Bank Holidays

Job Type: Full-time
Pay: £24,420.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Store discount

Work Location: In perso

• Greet customers warmly and assess their service needs.
• Provide detailed explanations of services required and recommend additional services when appropriate.
• Handle cash transactions accurately, ensuring all payments are processed correctly.
• Maintain an organised workflow by scheduling appointments and managing the service calendar.
• Communicate effectively with technicians to relay customer concerns and service requirements.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.
• Keep accurate records of customer interactions and transactions.