DESCRIPTION

We’re looking for a friendly, organised, and customer-focused Service Advisor to join our service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.

• Act as the main point of contact for service customers - in person, over the phone, and online
• Schedule and manage service appointments, ensuring efficient workshop loading
• Provide accurate estimates, explain service work clearly, and obtain customer authorisations
• Liaise between customers and the workshop, keeping both parties updated
• Promote additional services and maintenance plans where appropriate
• Handle customer concerns or complaints professionally and promptly
• Ensure all invoicing, warranty, and service documentation is completed accurately
• Deliver an outstanding customer experience every step of the way