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Service Advisor at Jebsen & Co. Ltd.

, , China -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Sales, Automotive Knowledge, Time Management, Problem Solving, Relationship Management, Office Software, Telephone Marketing, Service Advising, Follow-Up, Documentation, Planning, Customer Trust, Pressure Handling, Execution

Industry

Manufacturing

Description

工作目的确保随时向所有Porsche客户提供可靠、优质和全面的售后服务。征询客户在服务方面的需求,提供有关建议,就执行的工作进行相关讲解以确保客户获得最满意的服务。职责 1.电话营销：- 根据集团发布的商机、车辆活动信息等，按计划联系、追踪客户并且制定维修计划；- 规划预约客户车辆维修计划，确保车辆有序进厂维修； - 负责捕捉、跟踪客户车辆的续保及二手车、保修商机信息，及时提供给相关负责人。 2.售后接待：- 接待到店售后客户，明确其维修保养诉求并给出建议；- 跟进车辆维修进度并反馈客户；- 执行服务中心标准流程完成交车；3.协助完成服务系统 / 文件整理，以及上级交办的其他任务。要求 1.大专及以上学历，汽车相关专业优先；2.至少 2 年以上工作经验，有售后电话营销 + 服务顾问相关经验者优先（高端汽车品牌经验加分）；3.持有有效驾照，熟练使用 office 办公软件；4.具备优秀的电话沟通 / 销售能力，同时有客户服务意识，抗压性强、执行力佳；5.能快速建立客户信任，有维护长期客户关系的经验。

Responsibilities

The Service Advisor is responsible for providing reliable and high-quality after-sales service to Porsche customers. This includes marketing calls, customer reception, and assisting with service system documentation.