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Service Advisor at Jim Shorkey Family Auto Group

North Huntingdon Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Organizational Skills, Technology Proficiency, Detail-Oriented, Service Process Improvements, Multi-Point Inspection Systems

Industry

Retail

Description

Description Jim Shorkey North Huntingdon Kia is seeking an experienced and dynamic Service Advisor to join our dedicated team. Our dealership is committed to providing exceptional customer service, and we pride ourselves on building lasting relationships with our clients through integrity, transparency, and professionalism. Key Responsibilities: Assist in managing the daily operations of the service department to ensure efficiency and customer satisfaction. Handle customer inquiries and concerns, ensuring prompt and effective resolution. Utilize technology and video MPI (Multi-Point Inspection) systems to enhance service delivery and communication. Coordinate with the service manager to achieve department goals, including meeting or exceeding customer satisfaction scores. Implement service process improvements to enhance departmental performance. Ensure compliance with all safety, environmental, and manufacturer standards. What We Offer: Competitive pay plan reflecting your experience and abilities. Opportunities for professional growth and advancement within a supportive team environment. Comprehensive benefits package including health insurance, retirement plans, and employee discounts. Employee discounts on parts, service and vehicles. Paid holidays and vacations Work life balance Requirements Proven experience as a service advisor or in a similar automotive service leadership role. Strong proficiency in technology and experience with video MPI systems. Excellent interpersonal and communication skills. Detail-oriented with strong organizational and problem-solving skills. Ability to thrive in a fast-paced environment, handling over 100 customer service interactions daily. Commitment to providing top-tier customer service and upholding dealership reputation.

Responsibilities

The Service Advisor will assist in managing daily operations of the service department to ensure efficiency and customer satisfaction. They will handle customer inquiries and concerns, utilizing technology to enhance service delivery.