SERVICE ADVISOR at Jim Taylor Buick GMC

Monroe, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Relationship Building, Professional Presentation, Attention To Detail, Follow Through, Team Orientation, Work Ethic, Professionalism, Urgency, Customer First Mindset, Computer Competencies, Vehicle Needs Assessment

Industry

Description

Service Advisor Jim Taylor Auto Group Jim Taylor Auto Group is looking for a full-time Service Advisor to join our team. We are looking for someone who can deliver an outstanding customer experience while keeping the service process organized, efficient, and professional. This is a great opportunity for someone who is confident with people, strong in communication, calm under pressure, and motivated to succeed. The right candidate enjoys building trust, solving problems, and helping customers understand their vehicle needs. ---------------------------------------- Job Type: Full-Time Pay: Performance-based pay with bonus opportunities for motivated team members Benefits We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team, you’ll enjoy a comprehensive benefits package that supports your health, growth, and success, including: * Medical, Dental, and Vision Insurance * Disability & Life Insurance * 401(k) Retirement Plan * Paid Vacation and 5 Paid Holidays * Free Medical Clinic Access * Free Mental & Physical Therapy Services * Free Access to a Nutritionist * Employee Discount Program * Ongoing Training & Career Development Opportunities * Employee Referral Bonuses * Fun Employee Appreciation Events ---------------------------------------- Qualifications * 2+ years of customer service experience * High school diploma or equivalent * Excellent Customer Service * Basic computer competencies * Valid driver’s license and clean driving record * Automotive or sales experience preferred * Strong communication and relationship-building skills * Confidence in presenting recommendations in a professional manner * Attention to detail and strong follow-through * Team-oriented attitude with a strong work ethic * Professionalism, urgency, and a customer-first mindset ---------------------------------------- Responsibilities * Greet customers promptly and professionally * Listen to customer concerns and help determine service needs * Prepare and manage repair orders, estimates, and approvals * Communicate service recommendations, timelines, and updates clearly * Coordinate with technicians and service team to ensure smooth workflow * Follow up with customers to ensure satisfaction * Maintain accurate records and support high customer service standards ---------------------------------------- Core Values in Action At Jim Taylor Auto Group, our Service Advisors live our values every day: * Dedication — following through from write-up to delivery and staying engaged until the job is done right * Responsibility — owning communication, documentation, and customer expectations from start to finish * Initiative — checking on repair status before the customer asks and stepping in before issues grow * Value — giving honest recommendations and helping customers make informed decisions * Empathy — treating every customer with patience, respect, and understanding, especially in stressful situations ---------------------------------------- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

Service Advisors are responsible for greeting customers promptly, determining service needs, and preparing/managing repair orders, estimates, and approvals. They must also communicate updates clearly, coordinate workflow with technicians, follow up with customers, and maintain accurate records.