Service Advisor at Joseph Buick GMC

Colerain Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Communication Skills, Team Leadership, Warranty Administration, Technical Troubleshooting, Conflict Resolution, Organization, Sales Success, Interpersonal Skills, Supervision, Problem Solving

Industry

Description

Joseph Buick GMC has been selling and servicing vehicles in the Cincinnati Ohio, Columbus Ohio and Dayton Ohio areas for many years. Now we have grown to be one of Cincinnati's largest dealership groups. Today, this dealership remains a family-owned and operated business. Over the years, our dealership has earned top recognition as one of the best Cincinnati Buick and Cincinnati GMC dealers. Responsibilities * Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled * Ensure the daily inventory of technicians' time is consistently sold to service customers * Answer technical questions about vehicle problems, warranties, services, and repairs * Maintain Customer Success Index at or above company standards * Oversee administration of warranty claims as well as training and supervising of service department * Reinforces company policies and adheres to company standards * Encourages compliance with applicable laws and regulations * Maintain good working relationships and foster positive employee relations Qualifications * Organized and friendly personality * Demonstrated ability to manage others * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid driver’s license We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Responsibilities

The Service Advisor oversees service orders and the flow of the drive lane to ensure prompt and effective customer service. They are also responsible for managing technician time, handling warranty claims, and maintaining high customer satisfaction standards.