SERVICE ADVISOR

Reports to: Service Manager
Want to work with one of the most prestigious luxury auto brands in the world?
Join our dynamic team at our state-of-the-art Lexus dealership, proudly located in Calgary’s vibrant Northwest Automall. As a family-owned, family-operated, and dealer-managed business, we are committed to fostering a supportive environment where every team member feels valued.
As a Service Advisor at Lexus of Royal Oak, you will play a key role in guiding our service guests through the repair and maintenance process. Reporting to the Service Manager, you will consult with guests, confirm vehicle concerns, verify warranty and service contract coverage, prepare repair estimates and repair orders, and coordinate with technicians and the parts department to ensure efficient service delivery. You will also provide timely updates and maintain clear communication with guests throughout their visit.

• Greets guests, schedules follow-up service appointments and receives vehicle information
• Ascertains automotive problems and services by listening to guest’s description of symptoms, clarifying description of problems, checking vehicle maintenance records and examining service schedules
• Verifies warranty and service contract coverage by examining system records; explaining provisions and exclusions to the guest
• Upsells guests based on past service inquiries or interests
• Develops quotes by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Inputs repair orders describing symptoms, problems, and guest descriptions of issues as well as specific repairs and services required; obtaining approval signatures from guest
• Maintain guest approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; redirecting the guest for loaner vehicles
• Respond to questions related to automotive repair troubleshooting, based on knowledge garnered from previous queries and the Lexus Academy
• Respond to guest complaints and ensures high guest satisfaction standards
• Checks on the progress of the vehicle during servicing and contacts the guest when technicians discover additional work required; obtains guest approval to do additional work and explains the work performed and the charges being billed
• Reviews future vehicle maintenance requirements and planning with guest
• Completes invoicing and payment collection upon delivery of vehicle to guest
• Carries out after sales follow ups and promotes service facilities to build and maintain positive relationships and encourage repeat business
• Other duties as requested by Management