The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their Honda vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. First Texas Honda has a high-performing as well as a high-producing service department that is seeking for A+ players to join our team. If you withhold efficient time management skills, effective communication (nonverbal and verbal) skills, and thrive in a fast-paced customer centric environment, then we encourage you to apply!

QUALIFICATIONS:

• Minimum 1 year of main line advisor experience
• Professional appearance and demeanor at all times
• Punctuality in reporting to work
• Basic product knowledge
• Comfortable being on your feet all day
• Being comfortable being on your feet all day indoor/outdoor
• Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances
• Must be able to work in a team setting
• Display a positive attitude
• Ready to put in long hours (53-55 hours a week)
• Adaptive to change
• Driven in sales AND customer satisfaction
• Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Requirements:

• Must have held a valid driver’s license for at least 1 year with a clean driving record.
• Must be at least 18 years of age to be considered.

• Greeting customers promptly on the service drive and in the lobby
• Obtaining accurate customer and vehicle information
• Reviewing vehicle repair history
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance
• Prepare a complete and accurate estimate of cost for labor and parts
• Establishing a method of payment
• Explaining all completed work and charges to customers
• Monitoring the progress of each vehicle throughout the day and updating customers regularly
• Answering customer’s phone calls, emails with the highest level of response and attention