About the role: Growing and professionally managed repair shop is seeking a seasoned upbeat, motivated, and professional Service Advisor / Manager to lead our growing operation. Our shop is a trusted name in commercial fleet maintenance, service and repair (light, medium, and heavy duty diesel trucks, trailers, and RVs), with expert diagnostics, exceptional customer service, and fast turnaround times. To be successful in this role, you are expected to have a strong affinity for sales, exceptional communication and leadership skills, to coordinate technicians and logistics to exceed customer expectations.
What You’ll Do:
· Greet customers and listen attentively to their repair needs to capture work
· Prepare accurate repair orders, detailing problems and repairs, bridging communication between techs and customers
· Keep customers appraised of updates and recommend services to customers in a way that’s honest, helpful, and effective
· Help ensure parts, labor, and communication are running smoothly
· Support techs and admin staff to maintain a high-efficiency, high-quality shop
· Leverage systems, and data to track performance metrics (efficiency, average repair orders, profitability)
What We’re Looking For:
· Experience in sales, diesel repair or service management
· Can handle a high-paced environment, and able to multitask
· A leader who takes pride in being service-oriented, proactive, and get-things-done attitude
· Computer literate and comfortable with shop software (we use FullBay)
· (English/Spanish) a plus
· Prior experience in fleet, dealership, or truck repair preferred (but not required)
Perks:
· Highly competitive pay (based on production, and tied to gross profit)
· PTO, holidays, health insurance, dental insurance, vision, life, 401K
· No weekend work – we believe in work-life balance
· Room to grow with a trusted and growing shop

EXPERIENCE

• Previous experience in a dealership or automotive service environment is highly preferred.
• Strong background in auto service management or as a service technician is advantageous.
• Familiarity with automotive repair processes including transmissions, diesel engine repair, suspension systems, shocks & struts, air brakes, alignment, and auto body repair is essential.
• Proven customer service skills with the ability to build rapport with clients while addressing their concerns effectively.
• Experience in sales or upselling within an automotive context is a plus.
• Proficient in auto estimating and service writing practices to ensure accurate documentation of services rendered. Join our team as a Service Advisor where you can leverage your automotive expertise while delivering outstanding customer experiences!
  Job Type: Full-time
  Pay: $50,000.00 - $100,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In perso

• Greet customers and assess their service needs with professionalism and courtesy.
• Provide accurate estimates for services required, including oil changes, brake repairs, tire services, and more.
• Utilize your mechanical knowledge to explain technical issues to customers in an understandable manner.
• Upsell additional services and products based on customer needs and vehicle maintenance schedules.
• Collaborate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Maintain detailed records of customer interactions, service recommendations, and follow-up actions.
• Handle cash transactions accurately and manage customer accounts effectively.
• Stay updated on automotive diagnostics, repair techniques, and industry trends to provide informed recommendations.