Service Advisor at MCCOMBS FORD WEST

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Automotive Knowledge, Communication Skills, Organizational Skills, Problem Solving, Data Entry, Mathematics Skills, Complaint Resolution

Industry

Motor Vehicle Manufacturing

Description

Description Job description We are proud to be voted by our employees as one of the Best Workplaces in San Antonio...for 13 YEARS RUNNING! Come see why. McCombs Automotive Our Opportunity: We are looking to hire an experienced Service Advisor for our Main Service Department. Our DRIVEN Values: Established in 1953, our company is rooted in common values instilled by our founder, Red McCombs, who is DRIVEN to succeed and give back to his community. Today, our associates go above and beyond to serve each other and our customers. We are a family-owned business that's DRIVEN to be Honest, Joyful, Transparent, Respectful, and Profitable. We are growing!! We are building a team of experienced Advisers who are looking for the best opportunity in the business. We have a captive database of current and previous customers at your fingertips. The earning potential for the right person is huge. For a confidential interview, apply today! $5000 sign-on bonus for well-qualified applicants! Responsibilities for Service Advisor Greet customers and offer excellent customer service from intake to the release of their vehicles Determine and diagnose car issues based on customer description and vehicle condition Translate customer-reported problems to actionable work orders for technicians to complete Order necessary parts from suppliers and double-check that they are delivered to technicians Ensure that automotive work provided to customers meets company quality standards Invoice and collect payment from customers for services rendered Handle and resolve customer complaints regarding services Maintain customer records and enter data into computer databases Qualifications for Service Advisor Working knowledge and experience of automotive products, repairs, and parts Secondary education in the automotive field or equivalent work experience Strong communication skills and the ability to translate customer needs to workable technician orders Basic knowledge of computer programs, including word processing and database tools Organizational skills including the ability to schedule appointments, meet with customers, and ensure that work is done properly Exceptional customer service skills based on experience Continuing education and knowledge acquisition on the function and repair of newer vehicles Basic mathematics skills to prepare and process bills and customer payment. Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge Benefits: Medical and dental insurance 401K retirement savings plan Company paid vacation time Holiday and sick leave Company-paid structured training Send resume or apply in person to: Jesse Espinosa, Service Director Requirements Valid Drivers License Willingness to work any day (except Saturday) Willingness to submit to background screening and drug test

Responsibilities

Greet customers and provide excellent service from vehicle intake to release. Diagnose car issues, translate customer problems into work orders, and ensure quality standards are met.