QUALIFICATIONS

• Minimum 2 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• CSI focused

• Greets customers promptly
• Obtains customer and vehicle information with tablet
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers