Service Advisor - Mercedes-Benz of Nashville at Sonic Automotive

Franklin, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

100000.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Advising, Diagnosis Communication, Scheduling, Technician Coordination, Customer Updates, Record Keeping, Invoicing, Payment Processing, Complaint Resolution, Automotive Technology Knowledge, Multitasking, Time Management, CDK Experience, Dealership Operations

Industry

Retail Motor Vehicles

Description

Company Description Mercedes-Benz of Nashville is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities! Our associates are happy to work here because: We boast the lowest turnover in the industry. We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO. We encourage peer to peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few. We're proud of what we're doing here. Come and join us! Job Description As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner. Duties and Responsibilities Greet customers in a friendly and professional manner. Listen to customers' concerns and accurately document their vehicle issues. Provide detailed explanations of recommended services and repairs. Communicate estimated costs and obtain customer approval for services. Schedule appointments and manage service bay availability. Coordinate with the service technicians to ensure timely completion of repairs. Update customers on the status of their vehicles throughout the service process. Provide accurate repair timelines and inform customers of any delays. Create and maintain detailed service records for each customer. Prepare and explain invoices to customers, including a breakdown of services performed. Process payments and handle any billing inquiries. Follow up with customers after service to ensure satisfaction and address any concerns. Resolve customer complaints or issues promptly and professionally. Stay informed about the latest automotive technologies and services. Provide customers with information about maintenance schedules and recommended services. Qualifications Preferred: At least 2 + years experience as a Service Advisor in a high volume dealership setting. Experience with Mercedes-Benz or other luxury brand. Dealership Advisor and Sales experience a plus. Excellent CSE and Hours per RO. Experience using and working with CDK. Knowledge of automotive systems and basic technical understanding. Ability to multitask and thrive in a fast-paced environment. Excellent organizational and time-management skills. Familiarity with service department operations and procedures Required: All applicants must be authorized to work in the USA Valid Driver's License and good driving record. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license Additional Information Compensation (Draw/Commission): Salary: $60,000 to $100,000 + Meeting and exceeding sales and company goals. Schedule: FULL TIME Friday/Saturday availability required Sundays off It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. All your information will be kept confidential according to EEO guidelines. SHL Package: Sonic Sales Associate Dealership: 126 - MB of Nashville

Responsibilities

The Service Advisor acts as the liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired promptly while providing outstanding customer service. Key duties include greeting customers, documenting concerns, explaining repairs, managing schedules, updating clients, and processing invoices and payments.