Aim: To sell parts and labour to achieve a profitable business whilst offering customers a great experience
Achieved by : Taking telephone bookings and answering queries. Pricing jobs and “up sell” work. Invoicing. Explaining the invoice to the customer. Moving cars. Washing and vacuuming cars. Issuing work to technicians and monitoring progress. Ensuring customers requests are actioned. Communicating effectively with customers via email, telephone and in person. Driving customers and fleet cars. Computer based administration tasks. Filing and scanning documents as required. NOTE: Workshops are dirty environments and applicants should be aware of this.

SUMMARY

As a Service Advisor, you will assist in delivering great customer service while assisting clients with their automotive needs. This role requires some mechanical knowledge to effectively communicate with customers. A valid driving license is necessary, as you may need to test drive vehicles or assist customers in various capacities. Join our team and contribute to a high-quality service experience in a dynamic environment. Enthusiasm and ability to learn will rate higher than previous experience, as full training will be given.

QUALIFICATIONS

• Good mechanical knowledge and understanding of automotive systems
• Excellent inter personal skills to effectively assist clients
• Computer literate, with ability to handle spreadsheets.
• Experience with cash handling and financial transactions helpful.
• Good writing skills, clear hand writing and spoken English.
• A full clean driving licence.
  We reserve the right to close this advert early, if we receive a sufficient number of applications.
  Job Type: Full-time
  Pay: £30,000.00-£32,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• On-site parking
• Profit sharing

Application question(s):

• Can you change a spare wheel?
• Are you happy to wash and vacuum cars?
• Is your hand writing clear and legible?

Experience:

• Motor Trade : 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

Please refer the Job description for details