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Service Advisor at Midas Auto & Tires - Southeast Michigan

Canton Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Multitasking, Automotive Knowledge, Attention to Detail, Sales Orientation, Point-of-Sale Software, Digital Inspection Tools

Industry

Motor Vehicle Manufacturing

Description

Benefits: 401(k) matching Competitive salary Health insurance Paid time off Midas Auto Service is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations. The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and automotive service facility. This role is primarily responsible for servicing customers by assessing needs, recommending products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services What you'll do: Greet customers, listen to concerns, and gather vehicle information clearly and professionally. Recommend maintenance and repair services based on manufacturer guidelines, inspection results, and technician input. Provide clear, accurate estimates and explain services to customers in an easy-to-understand manner. Communicate with technicians to ensure timely and accurate completion of work. Manage the repair order process from write-up to invoicing and payment. Maintain high standards of organization, cleanliness, and professionalism at the front desk. Upsell additional services such as tires, flushes, wipers, brakes, and other preventive maintenance. Consistently meet or exceed sales targets and KPIs for service categories. Qualifications Prior experience in automotive service writing or customer service preferred. Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Basic automotive knowledge and a passion for the industry. High integrity, attention to detail, and a sales-oriented mindset. Comfortable using point-of-sale software and digital inspection tools. Valid driver’s license required. Job Benefits: Competitive base pay + commission Group health insurance (BCBS) 401(k) Company Program Paid Time Off | Paid holidays High-Volume Store Opportunity

Responsibilities

The Service Advisor greets customers, assesses their needs, and recommends appropriate services. They manage the repair order process and ensure customer satisfaction through timely service completion.