OVERVIEW

We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will possess a strong background in truck service and truck repair, with the ability to communicate effectively with customers regarding their vehicle needs. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support throughout the vehicle maintenance process.

QUALIFICATIONS

• Previous dealership experience is preferred; experience in auto / truck service management is a plus.
• Strong background in automotive / truck repair, including knowledge of transmissions, brake repair, alignment, suspension, oil change services, and diesel engine repair.
• Familiarity with mechanical systems and vehicle maintenance practices.
• Experience in service writing and understanding of automotive / truck service processes.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to handle cash transactions accurately and responsibly.
• Sales experience within the automotive / truck sector is advantageous.

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• A valid driver’s license is necessary; additional certifications related to automotive service are a plus. Join our team as a Service Advisor where your expertise will contribute to delivering high-quality automotive / truck care while ensuring an exceptional experience for our customers.

Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Experience:

• SERVICE WRITER : 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Driver’s License (Preferred)

Location:

• Brooklyn, NY 11231 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Brooklyn, NY 11231 (Required)

Ability to Relocate:

• Brooklyn, NY 11231: Relocate before starting work (Required)

Work Location: In perso

• Greet customers promptly and professionally, assessing their automotive service needs.
• Provide accurate estimates for services and repairs, utilizing strong auto estimating skills.
• Upsell additional services based on customer needs and vehicle condition.
• Collaborate with service technicians to ensure timely and efficient service delivery.
• Maintain detailed records of customer interactions, service recommendations, and follow-ups.
• Utilize mechanical knowledge to explain technical issues clearly to customers.
• Assist in managing the service department’s workflow to optimize efficiency.
• Address customer inquiries and concerns with a focus on excellent customer service.
• Stay updated on automotive diagnostics, repair techniques, and industry trends.