Service Advisor at Mills Auto Group

Shelby, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Vehicle Maintenance Recommendations, Estimate Preparation, Repair Order Management, Customer Communication, Automotive Knowledge, Problem Solving, Time Management, Integrity, Energy

Industry

Retail Motor Vehicles

Description

SUMMARY Mills Auto Group is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment. Team oriented atmosphere that wants to see you develop into your best self! If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you! WE OFFER: * Health, Dental, Medical * 401K * Paid Time Off RESPONSIBILITIES: * Greet customers promptly * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the customer * Determine and recommend needed maintenance base on age, mileage and history of vehicle * Prepare a complete and accurate estimate of cost for labor and parts * Establish follow up time * Monitor the progress of each vehicle throughout the day, and updating customers frequently * Verify that the final invoice reconciles with the work performed on the repair order * Explain all completed work and charges to customers REQUIREMENTS: * Proven record of achieving exceptional Customer Satisfaction * Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must * Above average energy level * A desire for a long term career with a growing organization * Personal and professional integrity About the Dealership Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 30. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often. In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

Responsibilities

The Service Advisor is responsible for greeting customers, obtaining vehicle information, and accurately reporting vehicle symptoms. They must also prepare cost estimates, monitor repair progress, and explain completed work to customers.