Service Advisor (Multiple Roles) - Barnstaple at Vospers

Barnstaple, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multi-tasking, Computer Literacy, Automotive Knowledge, Administrative Skills, Upselling, Scheduling

Industry

Motor Vehicle Manufacturing

Description

About us Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including: Holiday accrual scheme & paid day off for your birthday Life Insurance Scheme Full range of motor discounts for service, sales & parts Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support Bike to work Scheme Professional development and recognition programme On-line discount site & life planning services Staff & Customer Referral schemes The role Our Service Advisors coordinate between our workshop and customers to provide our customers with excellent service and knowledge. As a Service Advisor you will be: Providing a warm welcome to customers and booking in vehicles. Identifying customers' requirements and where possible, supplying an accurate fully inclusive costing. Monitoring workshop hours, to provide an efficient service to customers Giving customers a full explanations of work carried out, making the most of any additional selling opportunities. Carrying out administration such as producing job cards, invoices, estimates, and updating customer's accounts. About you You will need: Customer service experience Excellent communication skills and warm telephone manner Ability to multi-task within a busy environment Comfortable using different computer systems Automotive background, or Service Advisor experience, highly desirable Location Barnstaple, North Devon Salary Dependent on experience and qualifications to be discussed at interview Hours Monday to Friday (with Saturday on a rota) Care - Accountability - Performance - Respect - Integrity We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Responsibilities

Coordinate between the workshop and customers to provide excellent service and technical knowledge. Responsibilities include booking vehicles, providing cost estimates, and managing administrative tasks like invoicing and job cards.