SUMMARY:

As a Service Advisor, you are a highly motivated team player who ensures Nors surpasses our customers’ expectations by completing the duties required in a professional and timely manner. Overall responsibility for the safe, effective, clean, organized and professional performance management of Service Department operations at all times.

EDUCATION/TRAINING:

• Post-secondary diploma and/or relevant working experience;
• Experience working in a dealership environment.

• Shop facilities and staff in the Service Department;
• Shop and field service processes and personnel in the Service Department;
• Supporting and driving all aspects of service in the Service Department;
• Safety of all personnel in Service Department;
• Proposing solutions to better streamline our internal processes as they relate to the Service Department;
• Reporting systems in the Service Department;
• Timely and proper flow of paperwork coming from Service;
• Developing Service Competence in all areas of Service;
• Ensure all Service Staff are working safely and with proper tooling;
• Coach and inspire the Service staff both in the branch and in the field;
• Implement internal systems to ensure the timely flow of paperwork through the Service Department;
• Structure Shop and Field procedures to monitor quality of work and drive customer satisfaction;
• Structure flow of Service Dispatch to ensure prompt response to customer inquiries and proper handling of calls;
• Ensure Shop and Field Service staff have proper tooling to increase response times and drive customer satisfaction;
• Provide timely reporting to senior management to increase level of communication from the Service Department;
• Ensure all Training programs provided by manufacturers are implemented to increase customer satisfaction;