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North Shore Acura is currently looking to fill the position of a Service Advisor.
Reporting to the service manager, the service advisor is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.

• Ensure customer satisfaction.
• Promptly meet and greet all clients in a friendly and courteous manner
• Handle client concerns and/or misunderstandings with courtesy and tact
• Complete vehicle inspections
• Obtain pre-authorization costs, parts availability, and payments
• Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
• Explain what service/repair is recommended to customers
• Monitor repair process, check job status and update work in process
• Monitor all repair orders from opening to closing and ensure that customers are updated on progress
• Review CSI monthly score and day to day performance
• Review with the customer loaner policies and warranty details
• Other duties as assigned by management

All successful applicants must possess the following qualities:

• Minimum 3 years of experience as a Service Advisor in an automotive dealership or repair facility.
• Strong customer service, communication, and organizational skills.
• Working knowledge of automotive systems and repairs.
• Ability to multitask in a fast-paced environment.
• Proficiency with service scheduling software and dealership management systems.
• Valid driver’s license and clean driving record.