Job Title: Service Advisor
Location: Toyota Croydon
Salary: £28,000 basic + OTE up to £40,000 per annum (uncapped upsell commission)
Hours: Monday to Friday: 08:00 – 18:00, 1 in 3 Saturdays: 08:00 – 13:00
Job Type: Full-time, Permanent
Guaranteed bonus while on holiday and training
Drive Customer Excellence – Join the Toyota Croydon Aftersales Team as a Service Advisor!
Are you a people-oriented professional with experience in vehicle servicing or customer support? We’re growing our team at Toyota Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.

ABOUT US:

Jemca Car Group is a leading UK Toyota and Lexus retailer, operating across 11 locations with over 500 employees. We’re known for delivering outstanding service, embracing innovation, and putting employee development at the heart of everything we do.
As a Service Advisor at Toyota Croydon, you’ll help ensure every customer feels supported and informed, while building a rewarding long-term career with one of the industry’s most reputable names.
What’s Next?
If you’re ready to take the next step in your aftersales career and thrive in a fast-moving, customer-driven environment – we want to hear from you.
Apply now and become our next Service Advisor at Toyota Croydon.
Reference: INDJEM
Consultant: Chanté Budho

• Engage with customers in person and over the phone to discuss their service and MOT needs
• Book appointments from the lead qualification team
• Recommend suitable maintenance and repair solutions based on customer needs and budget
• Clearly explain work required, associated costs, and timeframes
• Maintain regular contact with customers and keep them informed on progress
• Provide a professional, honest, and transparent aftersales experience
• Upsell additional services and plans where appropriate
• Meet individual and team targets across upsells and customer satisfaction