Okanagan Dodge is looking for a Service Advisor to join our team!
As one of British Columbia’s finest automobile dealerships, we are proud of our award winning models, and our commitment to quality and value-driven customer service. We are looking at bringing aboard a top candidate to join our high performing team.
The successful candidate would have excellent communication and customer service skills, will have a TEAM first attitude and have at least 1 year of previous experience in an automotive service department. This opportunity has a great earning potential !

REQUIREMENTS:

• 1+ years experience in a service advisor role is preferred
• Customer focused with strong customer service skills
• Works well under pressure
• The ability work in a fast-paced environment with the ability to multi task
• Organized, motivated and a self-starter
• Computer skills and experience with Microsoft office would be considered a asset
• Enjoy working with a diverse group of individuals
• PBS experience and knowledge would be considered an asset
• Flexible schedule with the ability to work Saturdays
• Must have the legal right to work in Canada
• Must have a valid and clean driver license

• Welcome all incoming guests in a timely and friendly manner
• Sell & recommend maintenance and repairs to service customers
• Create and write service orders
• Ensure work orders are written with accuracy
• Provide accurate written cost estimates for labor and parts
• Follow up on unsold work
• Liaise with Technicians to ensure proper work flow
• Develop and create lasting guest relationships
• Deliver exceptional customer service at all times
• Ensure guests are contacted regarding any changes in the estimate or completion time
• Explain to all guests the cost and requirements of their service in full detail
• At time of check out explain the completed work and all the charges to the guest
• Keep up with maintaining the organization of the department by keeping the service forms, menu and pricing guides up to date