Our bustling Porsche service and restoration facility seeks a capable and organized automotive service advisor who will work full-time to maintain customer outreach, develop relationships before, during, and after services, and write cost estimates.
Our ideal candidate will have excellent written and verbal communication skills throughout the customer experience. We offer a fun work environment, employment benefits, and ample opportunities to advance your automotive industry career. If this role sounds like a fit for you, start your application today!Compensation:

$50,000 - $100,000Responsibilities:

• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Maintain the service department schedule and slot appointments for vehicle repairs
• Work with the dealership auto service porter to ensure vehicles are ready for customer pick-up
• Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more
• Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
• Address customer concerns and conduct thoughtful follow-up to ensure they are happy with repair work
• Oversee the schedule for service department technicians’ repairs
• Communicate necessary repairs to customers scheduling service appointments by explaining automotive technology in a clear, digestible manner

Qualifications:

• High school diploma or GED is mandatory
• Excellent organizational, interpersonal, and communication skills are necessary
• A valid, state-issued driver’s license and clean driving record is required
• Prior experience in a service advisor role not required but is highly preferred
• Exemplary Microsoft Office program and general computer skills are mandatory
• Porsche service and/or repair experience preferred

About Company

• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Maintain the service department schedule and slot appointments for vehicle repairs
• Work with the dealership auto service porter to ensure vehicles are ready for customer pick-up
• Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more
• Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
• Address customer concerns and conduct thoughtful follow-up to ensure they are happy with repair work
• Oversee the schedule for service department technicians’ repairs
• Communicate necessary repairs to customers scheduling service appointments by explaining automotive technology in a clear, digestible manne