DRIVE SUCCESS. LEAD WITH PASSION. GROW WITH ONTARIO HYUNDAI.

Ontario Hyundai — a Hyundai Certified Platinum Dealership and proud member of the Novus Automotive Group as of May 1, 2025 —is seeking a driven Service Advisor to join our team!

POSITION OVERVIEW:

As a Service Advisor, you are the vital link between our customers and our technical team. You’ll ensure clear, transparent communication, delivering an exceptional experience at every touchpoint. By leveraging digital tools and a customer-first mindset, you’ll build trust and loyalty. Your role is both customer-facing and process-driven, requiring attention to detail, strong communication skills, and a passion for outstanding service.

• Act as the go-to person between our valued customers and our skilled technicians, ensuring seamless communication and top-notch service.
• Elevate the customer experience by using tools like video and digital updates to build trust and transparency throughout the maintenance or repair process.
• Greet every customer with a friendly, professional attitude that reinforces their loyalty and sets the tone for a positive experience.
• Help customers with vehicle pick-ups and make sure their records are current, so we can personalize and streamline their future visits.
• Clearly explain the work completed and upcoming maintenance needs, so customers leave informed and confident.
• Keep customers posted when back-ordered parts arrive and ensure they’re promptly contacted.
• Review work in progress and open repair orders to make sure everything is running on time and to standard.
• Accurately diagnose and document customer concerns to ensure technicians have clear direction.
• Take on additional projects or tasks as needed to support your team and grow your skills.