Service Advisor at PAMAL BROADCASTING

Albany, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Automotive Industry, Team Oriented, Positive Attitude, Professional Demeanor, Communication, Problem Solving, Scheduling, Cost Estimation, Repair Orders, Customer Satisfaction, Telephone Inquiries, Maintenance Service, Vehicle Care, Authorization, High Standards

Industry

Broadcast Media Production and Distribution

Description

Destination Nissan has openings for experienced Service Advisors that take great pride in customer satisfaction. Responsibilities include taking care of customers, listening to their problems, providing estimates and communicating recommended maintenance service to customers. Ideal Candidates… Will have a strong background in quality customer service with a proven track record. Prior experience in the automotive Industry either at a dealership, independent or aftermarket shop is greatly preferred. Must be team oriented with positive attitude and professional demeanor. A valid and clean driver’s license is required. ESSENTIAL DUTIES: * Schedules service appointments. * Greets customers in a timely, friendly manner and obtains vehicle information. * Writes up customer's vehicle problems accurately and clearly on repair order. * Presents customer with a service maintenance menu. * Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. * Provides a complete and accurate written cost estimate for labor and parts. * Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. * Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. * Explains completed work and all charges to customers. * Maintains high customer satisfaction standards. * Handles telephone inquiries regarding appointments and work in process. * Perform other duties as assigned. Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance We are an EOE and participate in E-Verify.

Responsibilities

The Service Advisor is responsible for taking care of customers, listening to their problems, and providing estimates for recommended maintenance services. They also communicate with customers regarding the progress of repairs and ensure high customer satisfaction standards are maintained.