REQUIREMENTS:

• Previous experience as a service advisor or in a customer-facing role within the automotive industry
• Strong knowledge of automotive maintenance and repairs
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in computer systems and software used for service scheduling and work order management

DESCRIPTION OF THE ROLE:

The Service Advisor at Paretti Family of Dealerships plays a crucial role in the overall customer experience and satisfaction in our Covington Location. This individual will be responsible for providing exceptional service and assistance to customers requiring automotive maintenance and repairs.

RESPONSIBILITIES:

• Interacting with customers to understand their automotive service needs
• Scheduling appointments and managing the service department’s calendar
• Explaining recommended maintenance and repairs to customers and addressing any questions or concerns
• Providing accurate estimates and preparing detailed work orders for service technicians
• Coordinating with technicians to ensure timely completion of work and keeping customers updated on the status of their vehicles
• Assisting with vehicle pick-up and delivery, as needed
• Maintaining a clean and organized work environment