JOB OVERVIEW

We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will be the first point of contact for customers, providing exceptional service and support throughout their experience. This role requires a blend of customer service skills and mechanical knowledge to effectively communicate with clients about their vehicle needs and recommend appropriate services.

SKILLS

• Strong customer service skills with a focus on building relationships
• Mechanical knowledge to understand vehicle issues and communicate effectively with both customers and technicians
• Experience in upselling services or products, demonstrating persuasive communication skills
• Proficient in cash handling procedures to manage transactions smoothly
• Excellent organisational skills with attention to detail to maintain accurate records
  Join our team as a Service Advisor, where you will play a crucial role in enhancing the customer experience while contributing to the success of our service department.
  Job Types: Part-time, Permanent
  Pay: $20.00-$26.00 per hour
  Expected hours: 20 per week

Location:

• Orangeville, ON L9W 3T2 (required)

Work Location: In perso

• Greet customers warmly and ascertain their service needs
• Provide detailed explanations of services and repairs needed, ensuring customers understand the process
• Upsell additional services or products based on customer needs and vehicle condition
• Maintain accurate records of customer interactions, service requests, and transactions
• Handle cash transactions efficiently and accurately
• Collaborate with technicians to ensure timely service delivery and customer satisfaction
• Follow up with customers post-service to ensure satisfaction and address any concerns