Service Advisor at Peltier KIA Longview

Longview, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Time Management, Service Advising, Team Leadership, Warranty Administration, Inventory Management, Technical Troubleshooting, Conflict Resolution, Organization, Sales Success, Relationship Management, Administrative Support, Problem Solving, Supervision

Industry

Description

We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress. Benefits * Health Insurance * Dental Insurance * Vision Insurance * Life Insurance * Paid Vacation * Paid Holidays * Paid Maternity Leave * Paid Paternity Leave * Paid Bereavement * Paid Training Responsibilities * Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled * Ensure the daily inventory of technicians' time is consistently sold to service customers * Distribute work between technicians efficiently * Answer technical questions about vehicle problems, warranties, services, and repairs * Maintain Customer Success Index at or above company standards * Assist in diagnosing vehicle problems; order parts and tools as necessary * Oversee administration of warranty claims as well as training and supervising of service department * Reinforces company policies and adheres to company standards * Encourages compliance with applicable laws and regulations * Maintain good working relationship with factory(s) and foster positive employee relations Qualifications * Organized and friendly personality * Demonstrated ability to manage others * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Service Advisor is responsible for initiating repair requests, managing the flow of the service drive, and ensuring customers receive prompt and effective service. They also oversee technician time, handle warranty claims, and maintain high customer satisfaction standards.