Service Advisor, Ponoka at Fountain Tire

Ponoka, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Service advising, Sales, Work order management, Inventory management, Automotive repair knowledge, Tire service knowledge, Communication, Active listening, Computer systems, Safety compliance

Industry

Retail

Description

Overview Fountain Tire Ponoka is looking for a friendly individual to join our team as a Service Advisor At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits: What is in it for you? Competitive wages based on experience Benefit programs for you and your family (Health, dental, and vision) RRSP program with company matching We will develop your skills and certifications with our excellent training program & opportunity for advancement The opportunity to work with an excellent team and great customers Regular day shifts Discounts for you and your family on tires, parts, and mechanical services Responsibilities: Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up. Provide proactive calls to customers to determine their satisfaction level with the service they have received Recommend tire service, specialty tire service, wheel and mechanical service to customers Ensure that all products are billed accurately to the customer and process all necessary information in the computer system. Keep promotional material updated in the showroom. Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field. Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules. Assist in inventory management through documentation processes and annual inventory counts What does it take to get on track? Experience in the automotive repair industry or tire industry is an asset Effective listening skills with the ability to identify customer needs and provide recommendations Working knowledge of passenger, light truck and, specialty tires and mechanical services Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract Excellent customer service and a great attitude are a must A team player who takes pride in their work At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store (6502 46 Ave) or online today

Responsibilities

The Service Advisor is responsible for creating work orders, providing service quotes, and communicating effectively with both customers and technicians. They also manage inventory documentation and ensure the showroom promotional materials are kept up to date.