Service Advisor - Porsche West Houston at Sonic Automotive

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

12000.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Service Advisor, Customer Experience, Communication, Organizational Skills, Customer Service, Technical Understanding, Multitasking, Professionalism, Hospitality, Documentation, Consultative Explanations, Coordination, Timely Updates, RO Accuracy, Discretion

Industry

Retail Motor Vehicles

Description

Company Description Porsche West Houston, a Sonic Automotive dealership, is more than a luxury dealership - it’s a benchmark for exceptional automotive service in Houston. Recognized with the 2023 Reputation 800 Award for outstanding customer reviews, and backed by Porsche’s #1 ranking in the 2025 J.D. Power Customer Service Index Study, we are committed to excellence. Join a team where premium service, high standards, and real craftsmanship meet the prestige of the Porsche name. Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. Compensation (Draw / Commission): Performance-based earnings range: $8,000 - 12,000+ per month Job Description At Porsche West Houston, every interaction reflects the prestige of the Porsche brand. We are seeking an experienced Luxury Service Advisor who can deliver a refined customer experience, guide clients with expertise, and ensure seamless communication between customers and our factory-trained technicians. Responsibilities: Welcome clients with professionalism and hospitality that reflects the Porsche standard. Document concerns clearly and ensure accurate vehicle diagnoses. Provide consultative explanations of recommended maintenance and repairs. Communicate estimates, obtain approvals, and proactively recommend services. Coordinate with technicians to optimize productivity and timely repair completion. Keep customers informed with timely updates and realistic timelines. Ensure RO accuracy and profitability while maintaining exceptional CSI. Maintain detailed records supporting warranty and future service needs. Handle customer concerns with discretion and professionalism. Stay current on Porsche technologies, bulletins, and brand initiatives. Qualifications Minimum 3+ years of high-line or luxury Service Advisor experience (BMW, Mercedes-Benz, Lexus, Audi, etc.). Strong communication, organizational, and customer service skills. Solid technical understanding of vehicle systems. Ability to multitask and perform in a fast-paced environment. Valid driver’s license with a clean driving record. Must pass pre-employment background, MVR, and drug screening. Must be authorized to work in the USA. Preferred Qualifications: Prior Service Advisor experience at a Porsche dealership. Additional Information Compensation (Draw / Commission): Performance-based earnings range: $8,000 - 12,000+ per month Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range. Schedule: FULL TIME Sundays Always Off Saturday Availability Required Perks & Benefits: Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off that Grows with You Sundays Always Off Closed on Thanksgiving & Christmas Employee Pricing on Purchases & Leases Free & Discounted Gym Membership Options Exclusive Travel Deals on Hotels, Rentals & Airfare Career Growth in a Fortune 500 Company All your information will be kept confidential in accordance with EEO guidelines

Responsibilities

Welcome clients with professionalism and hospitality, ensuring a refined customer experience. Document concerns, provide consultative explanations, and coordinate with technicians for timely repairs.