Service Advisor (Product Support) at BE Power Equipment

London, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Mechanical Aptitude, Communication Skills, Troubleshooting, Self Management, Interpersonal Skills, Organizational Skills, Multitasking, Prioritization, Computer Skills, Excel Skills, Positive Attitude, Service Desk Experience, Power Equipment Knowledge, Motors Knowledge, Pumps Knowledge

Industry

Wholesale

Description

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service. We are currently looking for Service Advisor to join our Technical Service team. The position will require a high level of customer service and mechanical aptitude with a ‘can do’ attitude to resolving challenges and overcome obstacles. Our ideal candidate will possess exceptional communication, ability to trouble shoot technical issues over the phone and self management skills and be able to build impeccable rapport with our service center community. What is the day in the life of a Technical Advisor Field incoming calls from end users and service centers, provide technical assistance, trouble shooting, and deal with warranty claims and replacements. Assist predominantly via phone or email. Examples of calls could be: start up procedures on our machines, trouble shooting possible issues, additional parts identification, dealer location, and service center location Identify new service center locations that could be added to our offering. Building relationships with our service centers to strengthen our partnerships with them Participate in Service Schools with our dealer and service center network as conducted Help create training bulletins and resources for self help guides and troubleshooting What we are looking for in a successful candidate: Preference given to candidates with experience in the Auto Industry/Agricultural Industry or the Tool Industry Have a technical aptitude and be mechanically inclined Have worked on motors, pumps and other power equipment products Preference to candidates that have worked in a service desk environment Be driven, self motivated and have a positive can-do attitude Have exceptional interpersonal, communication skills Have strong organizational and multitasking skills Be able to prioritize and self manage Be proficient with computer and excel skills to an intermediate level Why work at BE? Competitive salary commensurate with experience Group medical and dental benefits including Employee and family assistance program Company RRSP matching plan Flexible work hours and potential for hybrid work arrangement Healthy work life balance Employee discount program Training and development opportunities Modern, well-equipped work environment with excellent staff facilities Employee welcome package and other SWAG Excellent and collaborative team/work environment Team socials and engagement events in and outside of the office We thank all applicants; however, only those considered qualified will be contacted for an interview.

Responsibilities

Field incoming calls from end users and service centers to provide technical assistance and troubleshooting. Assist with warranty claims and replacements while building relationships with service centers.