JOB OVERVIEW

We are seeking a knowledgeable and customer-focused Service Advisor to join our team. In this role, you will act as the primary point of contact for customers seeking truck & transport mechanical services, ensuring their needs are met with professionalism and expertise. The ideal candidate will possess a strong background in heavy duty, automotive repair and customer service.

QUALIFICATIONS

• Mechanic experience or mechanical knowledge is highly desirable.
• Strong customer service skills with a focus on building relationships.
• Sales experience is a plus.
• Familiarity with automotive & HD repair processes and terminology.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with attention to detail. Join our team as a Service Advisor where your expertise will contribute to providing exceptional service in the industry!
  Job Type: Full-time
  Pay: From $18.00 per hour
  Expected hours: 42.5 per week
  Work Location: In perso

• Create and update work orders.
• Greet customers promptly and professionally, assessing their service needs.
• Provide detailed explanations of services and repairs needed, utilizing mechanical knowledge to address customer concerns.
• Manage service appointments and follow up with customers regarding their vehicle status.
• Process transactions accurately, including cash handling for services rendered.
• Collaborate with technicians to ensure timely completion of repairs and services.
• Maintain accurate records of customer interactions and service history.
• Address any customer complaints or issues in a timely manner to ensure satisfaction.