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Service Advisor- Rosario, La Union at SEAOIL Philippines, Inc.

Cervantes, Ilocos Sur, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Vehicle Repair Needs Assessment, Workshop Coordination, Problem Handling, Customer Satisfaction, First-Time Repair Rate Improvement, Repair Progress Tracking, Delivery Timing Coordination, Pre Delivery Confirmation, Walk Around Inspection, Repair Order Preparation, Technician Coordination, Repair Order Monitoring, Service Targets Achievement, Training Attendance, 6S Implementation

Industry

Oil and Gas

Description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us and be our next Service Advisor- Rosario, La Union! What is this role about? This role will communicate with customers about their vehicle repair needs and relay information to service workshop. This person will also be responsible in answering customer questions and handling problems that arise on customer vehicles during the service process. This role is also responsible for customer satisfaction and improving the first-time repair rate What will YOU do? Track vehicle repair progress and coordinate change in delivery timing to customers Carry-out pre delivery confirmation to customers vehicle before delivery Confers with customers about walk around inspection results, recommend procedures and prepare Repair Order for needed repair and maintenance Coordination with technicians to align vehicle diagnosing results Monitor and review open Repair Orders and ensure closure to meet Service Targets Attend mandatory MAPVI Service Advisor trainings and certifications Ensure 6S in workplace What will YOU need? At least 2 years of related employment experience Basic to advance knowledge level in hybrid and electric vehicles

Responsibilities

This role involves communicating vehicle repair needs to customers and relaying this information to the service workshop, while also being responsible for answering customer questions and resolving issues that arise during the service process. Key duties include tracking repair progress, coordinating delivery timing, performing pre-delivery confirmations, and ensuring customer satisfaction and high first-time repair rates.