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Service Advisor at Roth Cadillac

Erie, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Customer Service, Team Leadership, Budgeting, Marketing Planning, Performance Monitoring, Conflict Resolution, Customer Relationship Management, Product Knowledge, Staff Supervision

Industry

Description

Job Summary: We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. BENEFITS * Great Work Environment * Flexible Working Hours * Health Insurance * 401(K) Responsibilities * Assist customers in servicing, repairing and explaining each service needed * Understand customer; match requirements and concerns to various service options * Explain service being performed and keep customer informed and updated throughout the service of their vehicle * Stay up to date on new products, features, accessories and attending product training as required * Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness * Hire and supervise all service department personnel, as well as monitor their performance in servicing customers * Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business * Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately * Strong focus on providing excellent customer service * High school diploma or higher education * Clean driving record & valid driver's license * Driven personality, eager to improve and able to work within and support internal teams We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Service Advisor is responsible for managing the service department, including hiring and supervising personnel, setting departmental goals, and maintaining an operating budget. They must also ensure high customer satisfaction by addressing complaints and maintaining strong relationships with clients.