Service Advisor at RV Value Mart Inc

Rapho Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

80000.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Organizational Skills, Time Management, Sales, Problem Solving, Teamwork, Technical Knowledge

Industry

Retail

Description

Description Your Role at a Glance As a Service Advisor, you'll be the essential bridge between our customers and the service team. You'll help diagnose service needs, communicate repair timelines, and ensure each customer has a smooth, informed, and positive experience. This is more than a support role — it’s about building trust, offering expertise, and delivering exceptional service every day. What You’ll Do Customer Experience Champion - Warmly greet customers in person, by phone, or email - Conduct detailed check-ins including VIN confirmation, mileage, and condition assessment - Review repair orders (ROs) with customers at pick-up - Provide regular updates during service and resolve concerns proactively - Recommend additional services based on manufacturer guidelines and technician feedback Appointment Coordination - Schedule and confirm appointments efficiently - Write detailed and accurate service estimates - Pre-order parts as needed and verify extended warranty coverage - Ensure smooth drop-offs and timely follow-ups Daily Department Operations - Open and close the service department - Manage the day’s appointment schedule and address no-shows - Monitor open ROs and track service progress - Maintain organized records and a clean work area - Process payments and generate weekly lot reports - Collaborate with management on service feedback and performance Technician Workflow Management - Assist in assigning jobs to technicians - Coordinate technician updates and shift workloads as needed - Ensure authorization accuracy for all service jobs Cross-Department Collaboration - Work closely with Sales, F&I, Parts, and Warranty teams - Arrange for sublet repairs and process third-party payments Ongoing Development - Engage in dealership training and manufacturer programs - Pursue relevant certifications and stay current with industry trends - Attend trade events and expand your professional network Requirements What You Bring to the Team - Top-notch communication and customer service skills - Strong organizational and time management abilities - Proven sales and problem-solving mindset - Ability to thrive in a fast-paced, team-oriented environment - 2–4 years of relevant experience, or equivalent training is suggested, but we are willing to train the right person - Familiarity with computer systems and reporting tools Physical Requirements - Frequent sitting, standing, walking, bending, and kneeling - Ability to climb ladders and lift up to 50 lbs as needed Why Join Us? You'll be part of a high-energy, customer-focused team that values precision, communication, and professionalism. If you're looking for a role where you can grow your career and make a real impact on the customer experience, this is it. *This description reflects the core functions of the role but is not exhaustive. Duties may evolve based on business needs.*

Responsibilities

As a Service Advisor, you will act as a bridge between customers and the service team, diagnosing service needs and ensuring a positive customer experience. You will also manage appointment coordination, daily operations, and collaborate with various departments.