Service Advisor/Sales at Sun Auto Tire and Service

Renton, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

60000.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Sales Promotion, Customer Service Techniques, Vehicle Inspection, Service Documentation, Service Recommendation, Communication, Quoting, Cash Out Procedures, Follow Up Calls, Parts Tracking, Professional Appearance, Process Driven Environment

Industry

Retail

Description

Overview Greg’s Automotive provides great services such as our Customer Care Program and shuttle service. When you come to Greg's, you're part of the family. We are successful for one simple reason; we hire the Superstars! You'll find our team of industry professionals is second to none, industry wide! Shop owners from across America have visited our facility and their comments are always the same. They rank our facility, and our people, with the best of the best! The Service Advisor/Sales - Floater is responsible for assisting the sell and promotion of all products and services offered by Greg's Automotive & Jeff's Auto Repair by following the company’s store standards and expectations. Compensation: up to 60K per year - vaires upon experience. THIS IS A FLOATING POSITION, you will rotate between various locations based on business needs Principal Duties and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques. Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers Other duties as assigned Employee Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation, Paid Sick Time, and 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement! Qualifications: Must be at least 18 years of age Ability to work a minimum of five days per week, including weekends. Prior experience as a Service Advisor is helpful, but not required Professional appearance & proven ability to work in a process driven environment Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The Service Advisor/Sales - Floater assists in the sale and promotion of all products and services by adhering to company standards, which includes promptly greeting customers and thoroughly documenting their service needs after inspection. Key duties involve clearly communicating technician recommendations, promoting services and parts, providing accurate quotes, updating customers on service status, and conducting post-repair follow-up calls.