Service Advisor at Schumacher Auto Group Inc

North Palm Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Drive Operations, Vehicle Maintenance Advising, Mechanical Problem Identification, Road Testing, Work Order Preparation, Cost Estimation, Time Management, Organizational Skills, Follow-Through, Customer Query Resolution, Complaint Handling, Sales/Negotiation, CSI Scores, CDK Experience

Industry

Motor Vehicle Manufacturing

Description

Description JOIN OUR Schumacher Family Schumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our customers. With a strong focus on customer service, we have grown to be one of the top brands in South Florida. Schumacher carries a wide variety of vehicles, including Lincoln, Volkswagen, Infiniti, Volvo, Subaru, Chrysler, Dodge, Jeep, and Ram to name a few. Through this growth, we’ve never lost track of what made us successful for over 50 years: a strong focus on putting our customers and community first in everything we do. We are looking for dedicated, motivated, and top talent. Our philosophy is to always promote from within and advance and reward hard-working individuals. We offer the best compensation in the industry here in South Florida, and excellent benefit packages for our employees. Requirements Position Description: The Service Advisor - oversees the day-to-day operations and flow of the Service Drive, promptly greet customers, and assist them with any questions or concerns with their scheduled maintenance, mechanical or factory warranty. The Service Advisor serves as a liaison between our Customers and Technicians, swiftly resolving questions and any matters that may occur. ESSENTIAL JOB RESPONSIBILITIES Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost, and labor estimates for service. Writes a brief description of the customer’s concern on the repair order to help their technician locate the problem. Explains the work performed and the repair order charges to the customer. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time.” Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Excellent customer service skills. Additional duties as assigned by management WHO ARE WE LOOKING FOR? High school diploma or general education degree (GED). At least 6 months of experience as a Service Advisor/Writer at dealership required. Customer Service experience preferred. A solid track record of performance and strong CSI scores. Prefer CDK experience but will train the right candidate. Previous sales/negotiation experience a plus. Excellent organizational and time management skills with the ability to follow-through. Self-motivated with a strong desire to succeed. Professional appearance and good work ethics. Must be able to clearly address customer queries or concerns. Able to handle minor customer complaints and maintain high customer satisfaction standards. Valid Florida Driver’s License. All applicants must pass pre-employment testing to qualify for employment. Pre-Employment testing includes a successful background check and drug testing. Education/Requirements: High school or equivalent Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The Service Advisor oversees daily Service Drive flow, promptly greeting customers and acting as a liaison between customers and technicians to resolve maintenance, mechanical, or warranty concerns. Responsibilities include advising customers on necessary service, preparing detailed repair orders with estimates, and explaining performed work and charges.