At OK Tire we are passionate about our business and our customers. We strive to build a reputation as an honest, knowledgeable, and dependable automotive service business. Creating trustworthy relationships with our customers by being accountable for our work. We provide a unique service experience by being passionate about our jobs and fun to do business with. We are continually adapting to and incorporating new technologies into our business and inspiring future technicians in the industry.
We are a busy and growing shop, with a great team. We are looking to add one Seasonal Service Advisor prior to our peak tire season. This position has the potential to be a permanent full time position, but our current focus is on our upcoming tire season.
We are looking for an individual that is committed to great customer service and in doing things right the first time, ensuring our customer’s vehicles are safe, and in sound working condition, and keeping our customer’s informed and aware of any upcoming maintenance and service.

POSITION SUMMARY

The position of Service Advisor is primarily responsible for the successful day to day interaction, service and assistance of our customers. The Service Advisor supports customers by providing helpful information, answering questions, recommending and selling product and service options and responding to inquiries and complaints. This position is the front line of support for customers, ensuring that they have a high level of satisfaction with the products, parts and services that the Company delivers.
The Service Advisor must have a strong situational awareness of all of the tire and mechanical repair work scheduled and underway throughout the workday. This person must work closely with the Service Manager to schedule and assign work for the shop while managing customer commitments, demands and expectations.

KNOWLEDGE, SKILL & TECHNICAL REQUIREMENTS

This position requires a person who is well organized, with strong customer service and decision making skills. This position requires a person that works well under pressure in a fast paced, dynamic environment. Individuals must possess good verbal and written communication skills with the ability to communicate effectively with customers, suppliers and shop personnel using multiple channels including email, texting applications and supplier internet portals.
This position requires an individual who has a strong automotive mechanical background. Certification as an Automotive Service Technician or apprenticeship training is an asset. Individuals with 5+ years of automotive experience working in a service shop or automotive dealership is desired. Mechanical experience and knowledge on a variety of vehicles is important to success in this position. Individuals in this position are expected to be continuous learners and are expected to adjust and adapt to changes and customer issues that arise throughout a typical work day.
Previous experience in working in a tire or mechanic shop or with a team of employees in a shop environment is an asset. Previous experience working on electric vehicles and hybrid-electric vehicles is also desirable.

SPECIFIC DUTIES

Responsibilities and duties include, but are not limited to, the following areas:

WORK ASSIGNMENT & SHOP DUTIES

• Coordinating with the Service Manager to assign and manage the mechanical, service and tire work in the shop.
• Consult with Automotive and Tire Technicians on mechanical and tire work for the understanding and benefit of the customer.