Service Advisor at Sime Darby

Toowoomba, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service advising, Customer service, Heavy mining industry knowledge, Construction industry knowledge, Microsoft AX, Power BI, Caterpillar machinery, Workplace health and safety, Verbal communication, Interpersonal skills, Repair estimation, Workflow management, Labour allocation, Invoicing, Problem solving

Industry

IT Services and IT Consulting

Description

Company : Hastings Deering (Australia) Ltd Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. Hastings Deering is looking for an experienced Service Advisor to join our Toowoomba Branch. This position will work with the Toowoomba Field Service team ensuring that our customers receive a high level of service. This is a Permanent, Full-time, Monday to Friday role. Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our team at Hastings Deering, you’ll benefit from: Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security. Training & Career Development – Opportunities for training, mentorship, and career development specific to your role. Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career. Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network. Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. Team & Culture – Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment. Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers. Insurance Benefits – Salary continuance insurance. What you’ll be doing: As a Service Advisor at Hastings Deering, you will: Deliver quality service – provide cost-effective support that exceeds customer expectations and minimises complaints. Maintain and build strong relationships – Build and maintain customer and internal relationships, acting as the key operational contact for assigned customers. Ensure accurate records – manage documentation, labour hours, and invoicing in Microsoft AX to maintain accuracy and efficiency. Monitor job performance – oversee quality and efficiency of all work, ensuring standards and deadlines are met. Support scheduling and workflow – assist Foremen and Leading Hands with labour allocation, service calls, and task management. Contribute to quoting and collaboration – help prepare accurate repair estimates and work closely with technicians and supervisors to deliver for customers. What you’ll need: A successful teammate will have experience in: Qualified and experienced – hold a relevant trade qualification or have extensive experience within our industry Industry knowledge – proven experience in frontline service within heavy mining and construction industries. Systems capability – confident with computing, including Microsoft AX and Power BI. Product knowledge – in-depth understanding of Caterpillar machinery, products, and services is desirable. Safety focused – committed to maintaining the highest standards of workplace health and safety. Customer-oriented communicator – highly developed verbal and interpersonal skills with a strong focus on customer service. Thrives under pressure – able to perform in a fast-paced environment and consistently deliver on expectations. Interested? Here’s What’s Next: If you’re interested in growing your career with a large OEM, we’d love to hear from you! 📌 Apply Now – click the button below. 📞 Enquiries: 1300 071 618 👤 Contact: Alex Kostowski – Talent Acquisition Partner Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process. Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia. To explore exciting career opportunities in our Motors operations in Australia, click the link below: Sime Motors Australia Career Site

Responsibilities

The Service Advisor will manage customer relationships, oversee service quality, and ensure accurate documentation and invoicing for field service operations. They will also support foremen with labour allocation and prepare repair estimates to meet customer expectations.