Service Advisor at Sime Darby

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Workshop Coordination, Repair Costing, Communication Skills, Rapport Building, Microsoft Office, Microsoft Excel, Multitasking, Attention To Detail, Time Management

Industry

IT Services and IT Consulting

Description

Company : Sime Darby Motors Retail (Australia) Pty Ltd Service Advisor – Parramatta Jaguar Land Rover Ready to accelerate your career with a premium automotive brand? Parramatta Land Rover is looking for a driven and customer-focused Service Advisor to join our high-performing Aftersales team. About the Role As a Service Advisor, you’ll be the face of our service experience — managing the customer journey from vehicle drop-off through to collection. You will deliver a seamless, transparent and premium service, keeping customers informed at every stage while ensuring absolute clarity around timelines and costs. Key Responsibilities Deliver exceptional, professional customer service for all service and repair enquiries Coordinate workshop bookings to optimise productivity and efficiency Proactively follow up with customers and generate additional workshop opportunities Accurately prepare and cost repair orders and invoices in line with Group standards Maintain strong product and brand knowledge through ongoing training Contribute to achieving and exceeding key performance targets About You Previous experience in a customer-facing or Service Advisor role Outstanding communication skills with a warm, professional approach Strong ability to build rapport both in person and over the phone Solid computer skills, including Microsoft Office and Excel Highly organised with strong attention to detail and multitasking ability About Us Parramatta Land Rover is home to an exceptional range of luxury vehicles. As an award-winning dealership (Retailer of the Year & Metropolitan Retailer of the Year 2021/2022), we pride ourselves on delivering a best-in-class customer experience within a modern, premium showroom environment. Why Join Us? Work with globally recognised luxury automotive brands Supportive, high-performing team culture Ongoing training and clear career progression pathways Exclusive employee discounts (groceries, fuel & more) Health & Wellbeing bonuses, birthday leave & study support Access to our Employee Assistance Program for confidential support If you’re passionate about delivering exceptional service and ready to take the next step in your career, we’d love to hear from you. Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia. To explore more career opportunities across the Sime Group, click the link below: Sime Career Site

Responsibilities

Manage the end-to-end customer service journey from vehicle drop-off to collection for luxury automotive brands. Coordinate workshop bookings and prepare accurate repair orders and invoices to optimize productivity.