Service Advisor at Sime Darby

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organisational Skills, Mechanical Aptitude, Problem Solving, Quotation Processes, Invoicing Processes, Technology Skills

Industry

IT Services and IT Consulting

Description

Company : Terra Industrial New Zealand Limited Service Advisor – Heavy Equipment Competitive remuneration, reviewed annually + lots of benefits Caterpillar dealership - renowned for training and career development Summary: Liaise with our customers & workshop technicians to book work, prep quotes & invoice. Passionate, supportive team, awesome product! The role: Joining our team of regional Service Advisors, this role is responsible providing exceptional customer experiences every day through on point communication and superb organisational skills. You will liaise with our workshop teams to keep jobs on track, prepare quotes, problem solve, and open, update and close service calls. You will be using multiple systems and apps so your technology skills will need to be top notch. Terra is embarking on a new way of working. This role forms part of a regional team of 4 service advisors and 2 Service Coordinators supporting our customers and teams across the South Island. Every day will present new challenges and learning opportunities ensuring no two days are the same. The hours for this role are 8.30am – 5pm daily. What you get: A competitive, market tested salary Up to 6% employer contribution to your super fund Subsidised medical insurance Purchasing privileges A workplace that is guided by our values Discount fuel card Your uniform and required PPE Annual wellness check and flu jabs Individual development plans, regular training and career opportunities A supportive team and culture We are seeking someone who: Has experience in a similar role in our, or a related, industry Ideally has a mechanical background or strong mechanical aptitude Puts the customer at the forefront of all interactions and decisions Possesses a high level of computer literacy and experience in the quotation and invoicing processes Is super organised, driving and following processes Possesses superior communication skills and a collaborative approach This role requires you to work closely with other Terra staff to ensure our customers have a great experience every time, so first class communication and organisational skills are essential. Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB (0800 228 562). Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia. To explore exciting career opportunities in our Motors operations in Australia, click the link below: Sime Motors Australia Career Site

Responsibilities

The Service Advisor is responsible for providing exceptional customer experiences through effective communication and organizational skills. This includes liaising with workshop teams to keep jobs on track, preparing quotes, and managing service calls.