Service Advisor at Sime Darby

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Time Management, Organizational Skills, Computer Literacy, Data Entry, Warranty Processing, Workshop Scheduling, Invoicing, Job Card Preparation

Industry

IT Services and IT Consulting

Description

Company : Truck Stops (NZ) Ltd Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 40 years. With 19 nationwide branches supporting Hino, Mack, Volvo and UD Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand. The role With the addition of Volvo Truck & Bus and UD Trucks to our existing franchises starting February 2026, we have an opening for a Service Advisor to become a key part of our busy service team based in Wiri. Currently reporting to the Branch Manager, this role will involve: making bookings opening & closing workshop jobs and preparing job cards processing warranty claims within specified timeframes loading the workshop to capacity and liaising with technicians monitoring work-in-progress and updating customers on job progress preparing job cards for invoicing ensuring a high level of customer service What you’ll bring to be successful: a passion for customer service with a personable friendly manner sound verbal and written communication skills a can-do team attitude impeccable time management and organisational skills professional telephone manner computer literacy and accurate data entry skills You may already be a successful service administrator keen to take on your next challenge; or maybe you're a mechanic wanting off the tools and ready for a change of scenery. Please submit your CV and covering letter via the 'Apply now!' button featured below. The recruitment process will include phone screen, interview, and background checks including reference and right to work checks. What's in it for you? Investment in your leadership and career development. A supportive team and leadership committed to your success. A values-driven culture built on integrity, caring, and teamwork. Access to a wide range of employee benefits, including Fuel discounts, free eye, hearing and spine checks, Tax and legal advice, discounted Southern Cross Health Insurance, EAP support, discounted retail and in-house purchasing, contribution to study costs and paid study leave, paid community service leave and much more! Check us out at www.truckstops.co.nz or www.simemotors.co.nz or email recruitment@simedarby.co.nz if you have any questions. We review applications as they come in so don't delay. The role will close as soon as the successful applicant is found. Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia. To explore exciting career opportunities in our Motors operations in Australia, click the link below: Sime Motors Australia Career Site

Responsibilities

The Service Advisor is responsible for managing workshop bookings, processing warranty claims, and coordinating work-in-progress with technicians. They ensure high levels of customer service by providing job updates and preparing accurate documentation for invoicing.