Service Advisor at Sime Darby

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Invoice Management, Parts Knowledge, Labour Knowledge, Work Description Accuracy, Health and Safety, Microsoft AX

Industry

IT Services and IT Consulting

Description

Company : Hastings Deering (Australia) Ltd What you’ll be doing Hastings Deering is looking for an experienced Service Advisor to join our Rockhampton Branch. This position will work with the Rockhampton component rebuild team ensuring that our customers receive a high level of service. This is a Permanent, Full-time, Monday to Friday role. The key responsibilities of this dynamic role will include but not be limited to: Build and maintain customer and internal relationships, acting as the key operational contact for assigned customers. Ensure invoice clarity and prompt payment by verifying accurate parts, labour, and work descriptions. Communicate effectively with all parties. Capture and convey customer requirements to the Service team. Implement action plans for financial targets. Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our team at Hastings Deering, you’ll benefit from: Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, income protection insurance, and discounts at major retailers. World-Class Training - We’re one of only eight Caterpillar Centres of Excellence globally. Learn from the best in CAT and boost your skills. Career Paths That Work for You - Grow into leadership, technical specialist, or support service roles. At Hastings Deering, we align with YOUR goals. Get more time back in your life - Our work schedules are made to fit your life, giving you the flexibility to take care of what matters most outside of work. Security you can count on - Enjoy the stability of a long-term career with Hastings Deering, backed by global strength. Cutting Edge Tech - Get hands-on experience with the latest CAT technology as we shape the future of mining and heavy equipment solutions. Required Skills and Competencies: Experience working within a service orientated department. Sound computing skills including good working knowledge of Microsoft AX. Be able to maintain a high level of workplace health and safety. Interested? Here’s What’s Next: If you’re interested in growing your career with a large OEM, we’d love to hear from you! 📌 Apply Now – click the button below. 📞 Enquiries: 1300 071 618 👤 Contact: Shane Mathers, Talent Acquisition Partner - shane.mathers@hastingsdeering.com.au Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process. Please note, our Talent Acquisition team will be taking a well-deserved holiday break from 19 December 2025 to 5 January 2026. While we’re recharging and enjoying some festive cheer, we won’t be checking applications or emails. Don’t worry, your application is safe with us! We’ll be back in the new year, refreshed and ready to connect. Thanks for your patience and happy holidays Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia. To explore exciting career opportunities in our Motors operations in Australia, click the link below: Sime Motors Australia Career Site

Responsibilities

The Service Advisor will build and maintain customer relationships and ensure clarity in invoicing for parts and labor. They will also communicate customer requirements to the service team and implement financial action plans.