Steele Auto Group is hiring a Service Advisor to join our team at
Steele Chrysler Jeep Dodge Ram Gonzales. As a Service Advisor, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

QUALIFICATIONS:

• Three years of customer service experience preferred
• Bilingual a plus
• Valid drivers’ license
• Previous experience in a service advisor role considered an asset
• Strong interpersonal skills
• Excellent communication skills
• Ability to work in a team-driven environment
• Good organization and learning skills

• Determine automotive problems and services by listening to customer’s description of symptoms and clarifying description of problems.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates and answering questions and concerns.
• Maintain automotive records by recording problems and corrective actions planned.
• Update job knowledge by participating in educational opportunities; reading manufacturers’ publications.
• Enhance the store’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day. To learn more about our company, culture, and opportunities, please visit: www.steeleauto.com
  Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In perso