Service Advisor at Stocker Chevrolet, Inc.

State College, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

60000.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Time Management, Organizational Skills, Dependability, Team Player, Communication, Workflow Management, Technical Coordination, Customer Advocacy, Repair Estimates, Scheduling

Industry

Motor Vehicle Manufacturing

Description

Description Are you a “people person” with a passion for automotive excellence? Stocker Subaru is looking for an ambitious, customer-focused Service Advisor to join our fast-paced service department. In this key role, you’re more than just a liaison—you serve as the connection between our skilled technicians and our valued local community. The Role As a Service Advisor, you are the face of our service center. Your mission is to translate “car talk” into clear, actionable solutions for our customers. You’ll guide each customer through their service experience—from the initial greeting to the final hand-off—ensuring they leave feeling informed, confident, and well taken care of. Key Responsibilities · Customer Advocacy: Listen carefully to customer concerns, document vehicle symptoms accurately, and serve as their main point of contact throughout the repair process. · Technical Coordination: Assist with initial inspections and test drives to help technicians diagnose issues efficiently. · Financial Transparency: Review warranty, insurance, and service contract coverage while providing clear and accurate repair estimates. · Workflow Management: Schedule service appointments, prepare detailed repair orders, and maintain accurate records within our system. · Team Collaboration: Partner with supervisors and technicians to ensure every vehicle is serviced with speed, precision, and quality. Compensation & Benefits Pay: $40,000 – $60,000 per year Schedule: Full-time Benefits include: · 401(k) with company match · Comprehensive health insurance · Employee discounts · Referral program Requirements Ideal Candidate Qualifications The ideal candidate will: · Demonstrate strong time management and organizational skills · Be dependable and a reliable team player · Maintain a customer-first mindset · Thrive in a fast-paced environment and handle multiple priorities effectively · Communicate clearly and professionally · Be available to work evenings and occasional Saturdays

Responsibilities

The Service Advisor acts as the primary liaison between technicians and customers, translating technical issues into clear solutions and guiding customers through the entire service experience. Key duties involve documenting concerns, coordinating technical inspections, providing financial transparency on estimates, and managing the service workflow.