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Service Advisor at Stocker Chevrolet, Inc.
State College, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Automotive Knowledge, Repair Estimation, Workflow Management, Technical Coordination, Documentation, Problem Solving, Scheduling, Team Collaboration

Industry

Motor Vehicle Manufacturing

Description
Description Are you a “people person” with a passion for automotive excellence? Stocker Subaru is looking for an ambitious, customer-focused Service Advisor to join our fast-paced service department. In this key role, you’re more than just a liaison—you serve as the connection between our skilled technicians and our valued local community. Requirements The Role As a Service Advisor, you are the face of our service center. Your mission is to translate “car talk” into clear, actionable solutions for our customers. You’ll guide each customer through their service experience—from the initial greeting to the final hand-off—ensuring they leave feeling informed, confident, and well taken care of. Key Responsibilities · Customer Advocacy: Listen carefully to customer concerns, document vehicle symptoms accurately, and serve as their main point of contact throughout the repair process. · Technical Coordination: Assist with initial inspections and test drives to help technicians diagnose issues efficiently. · Financial Transparency: Review warranty, insurance, and service contract coverage while providing clear and accurate repair estimates. · Workflow Management: Schedule service appointments, prepare detailed repair orders, and maintain accurate records within our system. · Team Collaboration: Partner with supervisors and technicians to ensure every vehicle is serviced with speed, precision, and quality.
Responsibilities
The Service Advisor acts as the primary liaison between customers and technicians, managing the repair process from initial intake to final delivery. They are responsible for documenting vehicle issues, providing accurate repair estimates, and coordinating workflow within the service department.