Service Advisor at Summit Subaru El Cajon

El Cajon, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

100000.0

Posted On

10 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Automotive Technical Knowledge, Time Management, Interpersonal Skills, Computer Skills, Scheduling, Repair Recommendation, Documentation Compliance, Safety Policy Enforcement, Staff Training

Industry

Description

Description Summit Subaru is looking to add a Service Advisor to our winning team. The Service Advisor acts as the primary point-of-contact for all automotive service matters, and he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service. The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training or experience, and at least one year of dealer-level or large facility experience. He or she is certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification, has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English speaking and writing skills, good time management skills, and appropriate dress, speech, and behavior are all required for this position. RESPONSIBILITIES Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, trainings, and educational classes as required Helps educate/train new staff members Performs other duties as assigned BENEFITS Fun and Friendly Work Environment Company Sponsored Health Coverage Short Term Disability/Accident Coverage Voluntary Dental and Vision Coverage 401(K) Competitive Pay Paid Vacation Paid sick time Certified DailyPay Partner Employee Assistance Program Requirements QUALIFICATIONS High school diploma or GED required Post-secondary automotive training or equivalent work experience One year of dealer-level or large facility experience preferred ASE certification (or is willing to obtain certification) Broad scope of automotive mechanical/electrical knowledge Excellent customer service focus Neat, clean, and professional appearance Excellent interpersonal skills to interact professionally with customers, vendors, and staff Unrestricted driver's license and clean driving record Can drive both automatic and standard-transmission vehicles Basic computer and internet skills

Responsibilities

Acts as the primary point-of-contact for automotive service matters, managing customer expectations and scheduling repairs. Responsible for making repair recommendations, ensuring regulatory documentation compliance, and enforcing safety policies.