Service Advisor at Swickard Edmonds LLC

Wilsonville, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

120000.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Communication, Estimation, DMS Proficiency, Hospitality Mindset, Time Management, Conflict Resolution, Sales, Record Keeping, Coordination

Industry

Motor Vehicle Manufacturing

Description

Description Wilsonville, OR | Mercedes-Benz | Premium luxury brand | Hospitality | Income Potential: $50,000 - $120,000+ Annually Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Mercedes-Benz of Wilsonville, you're not just working at a dealership. You're representing one of the world's most iconic luxury brands and a team that takes that responsibility seriously. WHAT YOU'LL DO • Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery • Translate technical repair information into clear, confident communication guests trust • Build and maintain accurate estimates, timelines, and follow-up commitments • Coordinate with technicians and parts to keep work moving efficiently • Identify and present additional service recommendations that protect guest safety and vehicle value • Deliver a white-glove pickup and delivery experience consistent with the Mercedes-Benz brand • Maintain accurate records in the DMS and follow all documentation and compliance standards WHAT WE'RE LOOKING FOR • 2+ years of service advisor experience in a franchised dealership (luxury brand experience a strong plus) • Track record of high CSI/NPS scores and repeat guest relationships • Strong communication skills -- clear, calm, and confident with guests and teammates alike • Ability to manage high volume without sacrificing accuracy or attention • Reynolds & Reynolds or CDK experience preferred • Valid driver's license with a clean driving record • A genuine hospitality mindset -- you treat every guest interaction like it matters, because it does WHAT WE OFFER • Income potential of $80,000 - $130,000+ annually (base + commission) • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Paid manufacturer and product training • Clear career path -- advisors grow into service management and beyond • Employee vehicle purchase and service discounts • A team culture built on standards, accountability, and genuine care for one another WHY MERCEDES-BENZ OF WILSONVILLE • One of the most respected luxury brands in the world -- with the clientele to match • A dealership that runs with process and discipline -- so your day is predictable and your earnings are too • Leadership that invests in your development and removes roadblocks so you can perform • A hospitality-first culture where doing right by the guest isn't a slogan -- it's how we operate • Part of a growing, nationally recognized dealer group backed by deep operational infrastructure This isn't your average service advisor role. Our service department runs with structure, volume, and real earning potential. We invest in the right tools, the right training, and the right team so you can focus on what you do best: delivering an exceptional guest experience. If you're a high-performing advisor who wants to grow -- in income, in skill, and in career -- this is the kind of place that rewards it.

Responsibilities

Act as the primary point of contact for guests, translating technical repair information into clear communication and managing the service process from write-up to delivery. Coordinate with technicians and parts departments to ensure efficient workflow and maintain accurate documentation in the DMS.