Service Advisor at Swickard Edmonds LLC

Thousand Oaks, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

130000.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Communication, Estimation, Scheduling, DMS Management, CSI/NPS Improvement, Conflict Resolution, Hospitality Mindset, Detail Orientation, Time Management

Industry

Motor Vehicle Manufacturing

Description

Description Thousand Oaks, CA | Iconic American Brands | Hospitality | Veteran's encouraged to apply | Career Growth opportunity | $65,000 - $130,000+ Annually Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Buick GMC Cadillac of Thousand Oaks, you're joining a multi-brand team with serious range -- from everyday drivers to premium luxury clients. Every guest deserves the same standard of care. WHAT YOU'LL DO • Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery • Translate technical repair information into clear, confident communication guests can trust • Build accurate estimates, set realistic timelines, and follow through on every commitment • Coordinate with technicians and parts to keep work moving efficiently and on schedule • Identify and present additional service recommendations that protect guest safety and vehicle value • Deliver a consistent, high-quality pickup and delivery experience across all three GM brands • Maintain accurate records in the DMS and follow all documentation and compliance standards WHAT WE'RE LOOKING FOR • 2+ years of service advisor experience in a franchised dealership • GM brand experience (Buick, GMC, or Cadillac) strongly preferred • Reynolds & Reynolds experience strongly preferred • Track record of strong CSI/NPS scores and repeat guest relationships • Clear, calm communicator who builds trust with guests and keeps technicians and managers aligned • Ability to manage high volume accurately without losing attention to detail or guest experience • Valid driver's license with a clean driving record • A hospitality mindset -- you treat every guest interaction like it matters, because it does WHAT WE OFFER • Income potential of $65,000 - $130,000+ annually • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Paid manufacturer and product training • Clear career path -- strong advisors grow into service management and beyond • Employee vehicle purchase and service discounts • A team culture built on standards, accountability, and genuine care for one another WHY BUICK GMC CADILLAC OF THOUSAND OAKS • Three respected GM brands under one roof -- broad service demand and a diverse, loyal guest base • Thousand Oaks is a thriving, family-oriented community where reputation and relationships drive long-term success • Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry • We run with process, training, and centralized support -- so your day is structured and your earnings are predictable • Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- aren't just words. They're how we operate every day • Leadership that invests in your development and removes roadblocks so you can perform at your best Three brands. One standard. Exceptional hospitality every time. Buick GMC Cadillac of Thousand Oaks gives you the volume, the variety, and the infrastructure to build a real career in service. You'll work with a team that takes pride in the process -- and a group behind you that invests in the people who deliver it. If you're a skilled advisor who's ready to grow your income and make your mark in a high-performing service department -- this is your next move.

Responsibilities

Act as the primary point of contact for guests, translating technical repair needs into clear communication and accurate estimates. Coordinate with technicians and parts departments to ensure efficient vehicle delivery and maintain accurate documentation in the DMS.