Service Advisor at Swickard Edmonds LLC

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

100000.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Luxury Client Relations, Attention To Detail, Process Discipline, Communication, Organization, Time Management, Conflict Resolution, Estimation, Documentation, Professionalism

Industry

Motor Vehicle Manufacturing

Description

Description San Francisco, CA | Land Rover | Luxury brand | Entry-level | No automotive experience required | Hospitality and premium retail backgrounds welcome | Income Potential: $50,000 - $100,000+ Annually | $24/hr During 60-day Paid Training Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. Land Rover San Francisco is one of the most iconic luxury automotive destinations in the country -- a high-volume, award-winning store in the heart of downtown San Francisco serving an exclusive, high-net-worth clientele. We hold our team to an exceptionally high standard. And we build that standard in -- from day one. WHAT THIS ROLE IS -- AND WHO IT'S FOR We're not looking for an experienced service advisor. We're looking for someone exceptional who hasn't worked in automotive yet. The candidates who thrive in this role come from high-end hospitality, premium retail, luxury client services, or similar environments where attention to detail, process discipline, and genuine care for the guest are non-negotiable. You already know how to show up for people at a high level. We'll teach you everything else. The first 60 days are a structured, paid training program at $24 per hour. You'll learn our processes, our standards, and the Land Rover brand from the ground up -- with full support from our leadership team. After training, you'll transition to a performance-based pay plan with income potential of $50,000 - $100,000+ annually. WHAT YOU'LL DO • Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery • Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations • Build precise estimates, commit to realistic timelines, and follow through on every commitment made to the guest • Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule • Identify and present additional service recommendations that protect guest safety and vehicle value • Deliver a white-glove pickup and delivery experience that reflects the Land Rover brand standard • Maintain accurate records in the DMS and uphold all documentation and compliance standards • Represent Land Rover San Francisco with the professionalism, poise, and hospitality its clientele expects WHAT WE'RE LOOKING FOR • No automotive experience required -- this role is intentionally designed for candidates new to the industry • Proven success and experience in high-end hospitality, premium retail, luxury client services, or a comparable guest-facing environment • Exceptional attention to detail and process discipline -- you follow through, you document, you don't cut corners • A high standard for your own performance -- you don't need to be managed to do things right • Clear, polished communicator -- comfortable with high-net-worth clientele and able to hold a professional conversation under pressure • Highly organized with the ability to manage multiple guests, timelines, and priorities simultaneously • Coachable and genuinely open to learning -- you embrace feedback and apply it • Valid driver's license with a clean driving record • A hospitality mindset -- you treat every guest interaction like it matters, because it does The strongest applicants for this role have never written a service ticket. What they have done is deliver an exceptional experience to a demanding guest, consistently, under pressure -- and taken pride in doing it right. WHAT WE OFFER • $24.00/hr during the first 60 days of paid, structured training • Income potential of $50,000 - $100,000+ annually upon transition to performance pay • Full onboarding and training program -- Land Rover brand, DMS, service processes, and guest communication standards • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Clear career path -- advisors who master the role grow into senior advisor and service management positions • Employee vehicle purchase and service discounts • The opportunity to build a career at one of the most prestigious automotive brands in one of the world's great cities WHY LAND ROVER SAN FRANCISCO • An iconic downtown San Francisco store with a loyal, high-net-worth guest base and a reputation for delivering a premium experience • Land Rover is a globally revered luxury brand -- the guests who walk through our doors are sophisticated, relationship-driven, and loyal to people who earn their trust • Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry • A culture built on accountability, precision, and hospitality -- where process discipline isn't micromanagement, it's the standard everyone holds themselves to • Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest • Leadership that is genuinely invested in developing the right people -- this is a role with real mentorship behind it Land Rover San Francisco is a store that operates at an exceptionally high standard -- and we've found that the people who rise fastest here are the ones who come in without preconceptions, embrace the process, and bring a level of professionalism that the brand and our guests demand. If you've spent your career delivering a premium experience in another industry, this is a direct path to a high-earning career in one of the most compelling luxury markets in the country. If you're polished, process-driven, and ready to bring your hospitality skills into a new arena -- we'd like to meet you. Swickard Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

Act as the primary point of contact for luxury guests, translating technical repair information into clear communication and managing the service process from write-up to delivery. Coordinate with technicians and parts departments to ensure efficient workflows and maintain accurate records in the DMS.