Service Advisor at Swickard Marin Corporation, d/b/a Mercedes-Benz of Marin

San Rafael, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

200000.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Communication, Estimation, Scheduling, DMS Proficiency, CSI Management, NPS Management, Hospitality Mindset, Detail Oriented, Conflict Resolution, Time Management, Relationship Building

Industry

Retail

Description

Description San Francisco, CA | Mercedes-Benz | Premium luxury brand | Hospitality | Veteran's encouraged to apply | Income Potential: $60,000 - $200,000+ Annually Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Mercedes-Benz of Marin, you're joining one of the highest-volume, award-winning Mercedes-Benz stores in the region -- and representing one of the world's most iconic luxury brands in one of the most affluent and discerning markets in the Bay Area. This is a store with a reputation, a standard, and a guest base that rewards excellence. WHAT YOU'LL DO • Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery • Translate technical repair information into clear, confident communication guests can trust • Build accurate estimates, set realistic timelines, and follow through on every commitment • Coordinate with technicians and parts to keep work moving efficiently and on schedule • Identify and present additional service recommendations that protect guest safety and vehicle value • Deliver a white-glove pickup and delivery experience consistent with the Mercedes-Benz brand standard • Maintain accurate records in the DMS and follow all documentation and compliance standards WHAT WE'RE LOOKING FOR • 2+ years of service advisor experience in a franchised dealership -- luxury brand experience a strong plus • Track record of strong CSI and NPS scores and repeat guest relationships • Mercedes-Benz or European brand experience preferred • Reynolds & Reynolds or CDK experience preferred • Clear, calm communicator who builds trust with guests and keeps technicians and managers aligned • Ability to manage high volume accurately without losing attention to detail or guest experience • Valid driver's license with a clean driving record • A hospitality mindset -- you treat every guest interaction like it matters, because it does WHAT WE OFFER • Income potential of $60,000 - $200,000+ annually • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Paid Mercedes-Benz manufacturer and product training • Clear career path -- strong advisors grow into senior advisor and service management roles • Employee vehicle purchase and service discounts • A team culture built on standards, accountability, and genuine care for one another WHY MERCEDES-BENZ OF MARIN • Mercedes-Benz of Marin is an award-winning, high-volume store -- the kind of operation that gives a skilled advisor real earning power and a résumé worth building • Marin County is one of the most affluent markets in the country -- the guest base is sophisticated, loyal, and relationship-driven • Mercedes-Benz is one of the most recognized luxury brands in the world -- with a clientele that expects and appreciates a premium service experience • Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry • We run with process, training, and centralized support -- so your day is structured and your earning potential is real • Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest • Leadership that invests in your development and removes roadblocks so you can perform at your best Marin County guests don't just want their car serviced. They want to feel taken care of. Mercedes-Benz of Marin is an award-winning, high-volume store with the brand prestige, the guest loyalty, and the operational excellence to support a top-performing advisor. This is the kind of store that accelerates careers -- high volume means high reps, high reps build real skill, and real skill drives real income. If you're ready to grow your skills, your income, and your career at one of the most respected and decorated luxury stores in the Bay Area -- this is your next move. #T5

Responsibilities

Act as the primary point of contact for guests, translating technical repair needs into clear communication and managing the service process from write-up to delivery. Coordinate with technicians and parts departments to ensure efficient workflows and maintain accurate records in the DMS.